Support
Need help with your professional profile, a connection or your subscription? Contact Wiler support.
Contact us
By e-mail: support@wiler.pro
Please include the e-mail address of your account, your phone model and the app version: it saves us time. Response time: within 5 business days.
Already have an account? In the app you can also write to us from the “Help & feedback” screen in your profile (suggestion, bug report or help request).
Frequently asked questions
Why can’t I write to someone?
A conversation only opens when you share an interest (a match). Until the other person has answered “Interested” to your profile, you cannot write to them.
Who can see my employer and contact details?
Your full name, e-mail, phone number, LinkedIn link and precise location are only visible after a match. Whether your employer is shown before a match depends on a setting in your preferences, which you can change at any time; you can also hide your profile from specific organizations.
How do I report or block someone?
From the conversation, open the menu and choose “Report” or “Block”. Blocking makes you invisible to each other and turns the conversation read-only. Reports are reviewed by human moderators.
How do I delete my account?
In the app or on the website, open your profile and choose “Delete my account”. Deletion is immediate and permanent. It does not cancel a subscription bought through the App Store or Google Play: cancel it from the store’s settings. Details in the privacy policy.
How do I manage or cancel my subscription?
A subscription bought in the app is managed in the App Store or Google Play settings. A subscription bought on the web is managed by writing to support@wiler.pro: we cancel it at your request.
I am not receiving notifications.
Check that Wiler is allowed to send notifications in your phone settings, then check your notification preferences in the app.